Privacy policy

Welcome to the privacy policy of this website.

The company Escapian d.o.o. (Hereinafter: "Escapian"), as the owner of the brand and the website, respects your privacy and is committed to protecting your personal data. This privacy notice will provide you with the information on how we take care of your personal data when you visit our website (regardless of where you visit it) and about your privacy rights and how the law protects you.


  1. The purpose of this privacy policy

The purpose of this privacy policy is to provide you with information on how Escapian collects and processes your personal data using this website, including any data you may provide through this website when you register on our website or purchase services from us.

It is important that you read this privacy policy along with any other privacy or fair processing policies we may provide on certain occasions when we collect or process your personal data to make you fully aware of how and why we use your data. These privacy policies complement other policies and are not intended to override them.


  1. Who processes your data

Escapian is in charge of processing of your personal data and is committed to protecting it. The collection and storage of data is carried out in accordance with the provisions of EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation), Act on Implementation of the General Data Protection Regulation (OG 42/2018) and other regulations governing the subject-matter area, which are applicable in the Republic of Croatia. The company Escapian may be referred to in this Privacy Policy as "Escapian", "we", "our" or "ours". Escapian d.o.o. is a company founded in Croatia, with its headquarters in Zagreb, Jurja Žerjavića 19, OIB 57684155064.


  1. Data Protection Officer

Escapian has appointed a Data Protection Officer in accordance with the relevant regulations, whom you can contact in connection with all issues related to the processing of your personal data or the exercise of your rights to personal data protection: Contact: [email protected] or by mail to the address Escapian d.o.o., Jurja Žerjavića 19, Zagreb, Republic of Croatia.


  1. Third party links

This website may contain links to third party websites, plugins and applications. Clicking on or enabling these links may allow third parties to collect or share information about you. We do not control third party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policies of each website you visit.


  1. The data we collect about you

Personal data or personal information means any information about an individual by which that person can be identified. It does not include data where identity has been removed (anonymous data).

We may collect, use, store and transfer various types of personal data about you that we have grouped as follows:

  • Identity information includes first name, last name, username or similar identifier, marital status, title, date of birth, and gender.
  • Contact information includes billing address, shipping address, email address, and phone numbers.
  • Financial information includes bank account information.
  • Transaction details include details of payments to and from you and other details of services you have purchased from us.
  • Technical data include Internet Protocol (IP) address, your login information, browser type and version, time zone setting and location, browser add-on types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile information includes your username and password, your purchases or orders, your interests, preferences, feedback, and survey responses.
  • Usage information includes information about how you use our website, products and services.
  • Marketing and communications information includes your preferences to receive marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistics or demographics for any purpose. Aggregate information may be derived from your personal information, but it is not considered personal information because that information does not reveal your identity. For example, we may collect your usage data to calculate the percentage of users who access a particular feature of this website. However, if we combine or associate aggregated information with your personal information in order to be able to identify you directly or indirectly, we treat the combined information as personal information to be used in accordance with this privacy policy.

We do not collect any specific categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, union membership, your health information, and genetic and biometric data), and we do not collect any information on criminal convictions and offenses.

If we need to collect personal information so that we can fulfill the agreement we have concluded with you, and you do not provide that information upon request, we may not be able to enforce the agreement. In that case, we may need to cancel the service you ordered, but if that happens, we will notify you.


  1. How your personal data is collected

We use a variety of methods to collect information from you and about you, including:

  • Direct interactions. You can give us your identity, contact and financial information by filling out forms or corresponding with us by mail, telephone, email or in any other way. This includes the personal information you provide when you:
    • Sign up for our services; open an account on our website; call us; subscribe to our service or newsletters; request that marketing be sent to you; apply for a contest, promotion or survey; or give us feedback.
    • Or through automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, actions and browsing patterns. We collect this personal data using cookies and other similar technologies.
  • Third parties or publicly available sources. We may obtain personal information about you from various third parties and public sources as set out below:
    • Analytics providers (such as Google, VWO, Kissmetrics, Lucky Orange and Heap based outside the EU); advertising networks (such as Google, Bing, Facebook, Doubleclick, Adroll and Intent Media based outside the EU); and search information providers (such as Google, Bing, Facebook, Doubleclick, Adroll, and Intent Media based outside the EU).
    • Contact details, technical service providers finances and transactions, payment and delivery services.
    • Identity and contact information from intermediaries or data aggregators.
    • Identity and contact information from publicly available sources.


  1. How we use your personal data

We will only use your personal data when the law allows it. We will most often use your personal information (i) to conclude an agreement between you and us (such as fulfilling your reservation), (ii) where necessary for our legitimate interests (or the interests of a third party) and your interests and fundamental rights do not prevail over these interests, (iii) where we must comply with legal or regulatory obligations.

In the list below, there is additional information about the legal basis for using your data.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing. You have the right to withdraw your marketing consent or receive promotional offers from us by following the opt-out links on any marketing message sent to you or by contacting us at any time. We process your personal data for the purposes of direct marketing (e-mail offers, newsletter and other related activities) to provide you with the best offers and promotions, and to maximize our marketing efficiency.

Below is a list of all the ways we plan to use your personal data and the legal basis we rely on to do so. We have also determined what our legitimate interests are where appropriate.

When we use your data:

Type of data we use:

Legal basis for data processing:

When we allow you to participate in a prize draw, contest or completing a survey.


Identity, contact, profile, use, marketing and communications.


Concluding an agreement with you, necessary for our legitimate interests (to study how customers use our products/services, to develop them and develop our business)


When we administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and data hosting).

Identity, contact, technical, financial, transaction, use, profile.


Necessary for our legitimate interests (for running our business, providing administrative and IT services, network security, to prevent fraud and in the context of business reorganization or group restructuring), necessary to comply with legal obligations.


When we deliver relevant website content and ads to you and measure or understand the effectiveness of the advertising we display to you.

Identity, contact, profile, use, marketing and communications, technical data.


Necessary for our legitimate interests (to study how customers use our products/services, develop them, to develop our business and get information about our marketing strategy).


When we use data analytics to improve our website, products/services, marketing, customer relationships and experiences.

Use of technical data.


Necessary for our legitimate interests (to define the types of customers for our products and services, to keep our website up to date and relevant, to develop our business and to get information about our marketing strategy).

When we give you suggestions and recommendations about goods or services that might interest you.


Identity, contact, technical, use, profile.


Necessary for our legitimate interests (for the development of our products/services and the growth of our business).

When we register you as a new customer.

Identity, contact.


Concluding the agreement with you.

When we process and deliver your order, including the management of payments, fees and charges and the collection and refund of money owed to us.

Identity, contact, finance, transactions, marketing and communications.


Concluding the agreement with you, necessary for our legitimate interests (refund of money owed to us).


When we manage our relationship with you, including notifying you of changes to our terms and conditions or privacy policy and asking you to leave a review or conduct a survey.

Identity, contact, profile, marketing and communications.


Concluding the agreement with you. A legal obligation needs to be met.

Necessary for our legitimate interests (to regularly update our records and study how customers use our products/services).



We strive to provide you with choices regarding certain uses of personal data, particularly around marketing and advertising.

We may use your identity, contacts, technical data, usage and profile to provide insight into which products, services and offers may be of interest to you. This is part of our marketing strategy.

You will receive marketing communication from us if you have requested information from us or purchased goods or services from us or if you have given us your information when you applied for the competition or registered for the promotion, and did not waive the consent to receive such marketing.

If you do not wish to receive promotional offers from us, you can unsubscribe at any time. You can ask us to stop sending you marketing messages at any time by logging in to the site and checking or unchecking the appropriate boxes to adjust your marketing preferences or following the links to decline any marketing message sent to you or by contacting us at any time.

If you refuse to receive these marketing messages, this will not apply to personal data provided to us as a result of the purchase of a product/service, warranty registration, experience with the product/service or other transactions.

We will not share your personal data with any other company or enterprise for marketing purposes unless you have expressly agreed to it.

You can set your browser to reject all or some browser cookies or to alert you when websites set or access cookies. If you disable or decline cookies, please note that some parts of this website may become inaccessible or may not function properly.


  1. Cookies (website designation) uses "cookie" programs as a session identifier, i.e., "cookie" contains the so-called ‘session id', to ensure that during the session the web shop recognizes and remembers the customer's browser and the customer, and thus enables the purchase.

In order to make the visit to this website as pleasant, functional and practical as possible, this website stores a certain amount of information, the so-called cookies, on your computer. They serve to optimize the website’s operation and to improve your browsing and user experience. By visiting and using this website, you agree to the use of cookies, which can also be blocked. After that, you will still be able to browse the website, but some options will not be available to you.


A cookie is a piece of information stored on your computer, mobile phone or tablet, which can be delivered directly by the website you visit (first-party cookies) or in collaboration and for the needs of the website by a third party (third-party cookies). Cookies typically store your settings, website settings, and more. After you open the website again, your internet browser sends back cookies that belong to this website. This allows the page to display information tailored to your needs. Cookies can have a wide range of information, including some personal information. Such information can only be saved if you allow it. The website itself cannot access information you did not give them and they cannot access any other file on your computer.


If you want to disable the storage of cookies on your computer, you can do so. The very act of blocking could have a negative effect on your using of the website. To turn off cookies, you need to configure your Internet browser settings and configurations. In the browser menu, select help and cookie information and follow the instructions.


Temporary cookies or session cookies are removed from your computer when you close your internet browser. They are used by websites to store temporary data.


Permanent or saved cookies remain on your computer after you close your internet browser program. They enable websites to store information, such as a login name and password, so you don’t have to log in every time you visit a particular site.


A newsletter is an e-mail message through which we notify you about the benefits and promotions. By subscribing to the newsletter, you will be the first to know about benefits and get occasional additional discounts.

To subscribe, simply enter your e-mail address on the home page or, when registering for the first time, select the option stating that you wish to receive our advertising messages.

You can always unsubscribe from the newsletter database, after which you will no longer receive our notifications. Your data is protected and will only be used to send newsletter messages.


  1. Data change

You can contact us at any time to review your personal data, as well as to update, correct or delete information. Until then, we use your old data for the stated purposes.


  1. Your consent

By completing the forms on this page, you warrant that the data you provide is accurate, that you are legally capable and authorized to dispose of the data provided, and that you fully agree that Escapian uses and collects your data in accordance with the law and the terms of its privacy policy.


  1. Transparency

Any changes to the privacy policy will be posted on this page and will be available to all.